![]() (If you send it back as freight collect, the amount less shipping fee will be refunded.) If you order multiple items and want to return one of them, the refund amount is only that item. However, in case of customer's convenience, the customer will be responsible for the return shipping fee. ![]() We regret to say that we do not accept orders over 14 days. ![]() Please submit a return application within 14 days after the item arrives. Is it possible to return or refund if it is convenient for the customer? Please note that we do not accept any damage after wearing. * Defective items are only available if they are damaged at the time of delivery. When there are many inquiries before and after the campaign, it may be late to reply. In that case, please contact us within 14 days after receiving the item or contact us at We will get back to you within 3 days ( excluding weekends and holidays). Please note.Īlthough we pay close attention to the management and shipping of products, in the unlikely event of "defective products (damage, stain, etc.)", "product difference", "quantity difference", we will replace or return it at our shipping cost. *If the parcel is rejected due to the customer's convenience, a return shipping fee and handling charge of 1000 yen will be charged. Redelivery will not be possible if the carrier does not contact you within the storage time. *If the recipient returns the parcel due to a long absence or the phone is not connected, etc., please contact EMAIL: or chat on the website as soon as possible. *The delivery date may be exceeded if the weather, traffic conditions, or holidays occur. *Delivery may be different from the above without prior notice. Since the parcel will be shipped from China, it can be traced by Sagawa Express after arrival in Japan and completion of customs clearance.
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